Refund Policy

Last updated: 10/09/2026 — www.bodifylab.com

The purpose of this policy is to inform BODIFYLAB customers of the terms and conditions applicable to returns, exchanges, and refunds for products and services marketed on the website www.bodifylab.com, in accordance with applicable French legislation.

1. Scope

This policy applies to all purchases made on the BODIFYLAB website, including: cosmetic products, food supplements, monthly subscription boxes, and 3-month programs with coaching and digital content.

Purchases are reserved for individual customers (B2C).

30-day return policy: We operate a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility condition: To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in its original packaging and must not have been used or touched for hygiene reasons. You will also need the receipt or proof of purchase.

To make a return, contact us at: infos@bodifylab.com. Returns must be sent to: 15 Allée Etienne Cabet, 92000 Nanterre.

If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your package. Items returned without a prior return request will not be accepted.

2. Right of withdrawal (distance selling)

In accordance with Articles L221-18 to L221-28 of the French Consumer Code, the customer has a statutory period of 14 calendar days from receipt of their order to exercise their right of withdrawal, without having to provide a reason.

Withdrawal notification: The customer must inform BODIFYLAB of their decision by email at infos@bodifylab.com or via the website's contact form, specifying:

first and last name
order number
products concerned

14-day cooling-off period in the European Union: If the goods are shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing justification. Your item must be in the same condition as when you received it, unused, with the tags attached, in its original packaging, and accompanied by proof of purchase.

3. Conditions for returning products

Products eligible for return: To be accepted, products must necessarily be:

unopened
unused
in their intact original packaging
without damage

Important: Any product that has been opened, started, or unsealed cannot be accepted for return for hygiene and safety reasons.

Products not eligible for return (Art. L221-28 of the French Consumer Code):

Opened dietary supplements
Opened or used cosmetics
Sealed products unsealed after delivery
Digital content that has already been made accessible
Programs that have been started (see section 6)

Other non-returnable items: Perishable products, custom-made or personalized orders, personal care products, hazardous materials, flammable liquids or gases. Sale items and gift cards are also not eligible for return.

4. Return procedure

After the request has been approved by BODIFYLAB, the customer has 14 days to return the product to the address that will be provided.

Return costs are borne by the customer, except in the event of a preparation error or a defective or non-compliant product.

Generally, once the return request has been approved by BODIFYLAB, a return label is sent to the customer by email to facilitate shipment of the parcel.

The customer is responsible for the parcel until it is received by BODIFYLAB. It is strongly recommended to use a tracked shipping service.

5. Refunds

After receipt and inspection of the returned products, the refund will be issued within a maximum of 14 days, using the original payment method.

Initial delivery costs are not refunded, except in the event of an error attributable to BODIFYLAB.

Processing time: Please note that it may take some time for your bank or credit card company to process and display the refund. If more than 15 business days have elapsed since your return was approved, please contact us at infos@bodifylab.com.

6. Programs & boxes with support

The 3-month programs, including monthly boxes, personalized coaching, and digital content, are considered personalized service provisions.

Specific terms:

The right of withdrawal applies only before the program begins.
Once a box has been shipped, coaching has begun, or the content has become accessible: no full refund may be required.

In exceptional circumstances (force majeure), a commercial solution may be considered on a case-by-case basis (credit, postponement, adjustment).

7. Reservation of THE BODIFYLAB METHOD™ — Specific Refund Policy

Art. 7.1 — Nature of the reservation: The €80 reservation made as part of the pre-order of THE BODIFYLAB METHOD™ constitutes a deposit within the meaning of Article 1590 of the French Civil Code, guaranteeing the allocation of a place in The BODIFYLAB Circle, limited to 200 members.

Art. 7.2 — Withdrawal period and full refund: Pursuant to Article L221-18 of the French Consumer Code, the Customer has a 14-day right of withdrawal from the reservation date. Beyond the statutory withdrawal period, BODIFYLAB grants an extended refund period until July 17, 2026 inclusive. During this period, the Customer may request a full refund of their reservation by simply submitting a written request to infos@bodifylab.com, without having to provide a reason.

Art. 7.3 — Firm and final nature as of July 18, 2026: As of July 18, 2026, the reservation becomes firm and final. This date corresponds to the finalization of members’ personalized files for the Circle by the BODIFYLAB advisors. Pursuant to Article L221-28 of the French Consumer Code, the right of withdrawal may no longer be exercised for goods made to the consumer’s specifications or clearly personalized.

Art. 7.4 — Refund terms: Any approved refund shall be processed within a maximum of 14 days from receipt of the request, using the original payment method used for the reservation.

Art. 7.5 — Deduction upon launch: Upon the official launch of the program on 1 August 2026, the €80 amount paid as a reservation fee shall be deducted in full from the final price of the Client's personalized program. If the Client does not finalize the order within 30 days following the public opening, the reservation shall be deemed void and the €80 amount shall remain with BODIFYLAB as a lump-sum indemnity.

8. Defective products or order error

In the event of a defective product, damage upon receipt, or an error in the order, the customer must contact BODIFYLAB within 48 hours of receipt, providing:

photos of the product
order number

Following verification, BODIFYLAB will offer: an exchange, a refund, or store credit. Return shipping costs will then be covered by BODIFYLAB.

9. Lack of results & liability

BODIFYLAB products and programs are part of a wellness and support approach.

Results may vary depending on the individual (lifestyle, consistency, metabolism, compliance with instructions).

No refund may be claimed for lack of results in the absence of a defect in the product or service.

10. Refund refusal

BODIFYLAB reserves the right to refuse a refund if:

The return conditions are not met
The product is returned opened or damaged
The statutory period has expired
The program has already begun

11. Exchanges

The fastest way to ensure that you get what you want is to return the item you have and, once the return has been accepted, make a separate purchase for a new item.

12. Damage and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you have received the wrong item, so that we can assess the issue and remedy it.