Shipping policy

www.bodifylab.com — Worldwide Delivery

This Shipping Policy applies to all orders placed on www.bodifylab.com. We deliver worldwide and undertake to ship your orders as promptly as possible. For any questions regarding your delivery, please contact us at infos@bodifylab.com.

1. Order Processing Time

All orders are processed and shipped within a maximum of 24 to 72 hours after payment confirmation, on business days (Monday to Friday, excluding public holidays).

Orders placed on weekends or public holidays will be processed on the next business day.

Please note: Processing time is separate from delivery time. Once your order has been shipped, you will receive a confirmation email with your tracking number.

2. Delivery Times & Shipping Costs

Delivery times are provided for guidance only and may vary depending on the carrier, destination, and any customs delays. BODIFYLAB shall not be held liable for delays beyond its control.

Area	Estimated delivery time	Shipping costs
Metropolitan France	3 to 5 business days	Free for purchases of €100 or more
French overseas departments and territories	5 to 12 business days	According to carrier rates
European Union	5 to 10 business days	According to carrier rates
Rest of the world	7 to 21 business days	According to carrier rates
THE BODIFYLAB METHOD™ Program (worldwide)	According to the program schedule	FREE — Included for all customers, worldwide

3. Free Delivery Conditions

Metropolitan France: Free delivery on all orders of €100 or more (before taxes and discounts).

THE BODIFYLAB METHOD™ Program: Delivery is free worldwide for all customers enrolled in the program, regardless of the destination or order amount.

For all other areas and amounts below the threshold, shipping costs are calculated and displayed at checkout, before the order is confirmed.

4. Carriers

BODIFYLAB works with several carriers depending on the delivery area and the shipping option selected when placing the order. Available carriers may include, but are not limited to:

Colissimo / La Poste (France & international)
Chronopost (express)
DHL / UPS / FedEx (international)
Other logistics partners subject to availability

The carrier assigned to your order will be indicated in your shipping confirmation email.

5. Order tracking

Once your order has been shipped, you will receive an email containing your tracking number and a link to track your parcel in real time on the carrier's website.

If you have not received your tracking information within 72 hours of your order confirmation, please contact us at infos@bodifylab.com.

6. Customs, duties & taxes (international orders)

For deliveries outside the European Union, customs duties, import taxes, and local fees may be imposed by the customs authorities of the destination country.

These charges are borne exclusively by the recipient and are not included in the price displayed at checkout. BODIFYLAB has no control over these charges and cannot predict their amount.

We recommend contacting your local customs office for more information before placing your order.

7. Transfer of risk

In accordance with Article L221-15 of the French Consumer Code, the risks of loss of or damage to the products are transferred to the Customer upon the physical handover of the goods to the carrier.

Once the parcel has been handed over to the carrier, BODIFYLAB can no longer be held liable for loss, theft, or damage occurring during transit.

8. Delivery issues

Parcel not received: If you have not received your parcel within the estimated timeframe, first check your delivery tracking, then contact us at infos@bodifylab.com with your order number.

Damaged parcel: If your parcel arrives visibly damaged, refuse delivery if possible or note the damage upon receipt with the carrier. Contact us within 48 hours with photos at infos@bodifylab.com.

Incorrect address: BODIFYLAB shall not be held liable for delivery failures resulting from an incorrect or incomplete address provided by the Customer when placing the order.